Can't send email

Our SMTP servers are configured as secure relays. This means that you cannot simply reference "" as an Outgoing mail-server unless you successfully login via one of your POP3 accounts at "” before you try to send. This is a mandatory setting to prevent spammers from using our mail-servers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, normally this means that you didn’t login to the POP3 server at your domain before you tried to send through the SMTP server at your domain. To login, you need to check for mail first.

In addition to this, you still may not be able to send mail, regardless of whether or not you have successfully checked your mail.  The reason why this may be the case is some ISPs have been set-up in such a way that their customers cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending mail through your domain, and are certain that you have logged in via POP3 to an account at your domain, you should contact your local ISP to see if they allow their customers to use outbound SMTP servers.

You can try setting your mail host or SMTP server to "".

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Changing Passwords for Email Accounts

Through the cPanel you can change the password of an email account at any time. If you want to...

Username to Log In to Email Accounts

All POP and IMAP email boxes, EXCEPT the default account, use the full email address...

Mail Forwarders & Aliases

In the cPanel mail control center, the forwarding function provides a forwarding function to...

Email Username & Password Errors

The main cause for this is trying to access your email account with the wrong username / password...

Problem resolving your mail-host

If you find that you cannot get "" to resolve, as a valid SMTP or POP3 server,...